Crucial Conversations: Tools for Talking When Stakes are High
Author: Kerry Patterson
Manufacturer: McGraw-Hill
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The Dreamers (Original Uncut NC-17 Version)
Actor: Michael Pitt (II)
Director: Bernardo Bertolucci
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Rating: NC-17
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Influencer: The Power to Change Anything
Author: Kerry Patterson
Manufacturer: McGraw-Hill
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9 songs - Unrated Full Uncut Version
Actor: Kieran O'Brien
Director: Michael Winterbottom
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Havoc (Unrated Version)
Actor: Anne Hathaway
Director: Barbara Kopple
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Rating: R (Restricted)
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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
Author: Kerry Patterson
Manufacturer: McGraw-Hill
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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
Author: Quint Studer
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Mischief
Actor: Doug McKeon
Director: Mel Damski
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Author: Fred Lee
Manufacturer: Second River Healthcare
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Easy
Actor: Marguerite Moreau
Director: Jane Weinstock
Manufacturer: Universal Studios
Rating: R (Restricted)
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This Girl's Life (Unrated Version)
Actor: James Woods
Director: Ash
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Who's Your Daddy (Unrated Widescreen)
Actor: Brandon Davis
Director: Andy Fickman
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Rating: R (Restricted)
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Practicing Excellence: A Physician's Manual to Exceptional Health Care
Author: Stephen C.; M.D. Beeson
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The Life (Unrated Edition)
Actor: Daryl Hannah
Director: María Lidón
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Rating: R (Restricted)
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Cathouse
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Director: Patti Kaplan
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When Will I Be Loved
Actor: Neve Campbell
Manufacturer: MGM (Video & DVD)
Rating: R (Restricted)
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The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
Author: Al Stubblefield
Manufacturer: Wiley
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Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals
Author: Scott Louis Diering
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101 Answers to Questions Leaders Ask
Author: Quint Studer
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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
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Gold Standard Management: The Key to High-Performance Hospitals
Author: V. Clayton Sherman with Stephanie G. Sherman
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What's Right in Health Care: 365 Stories of Purpose, Worthwhile Work, and Making a Difference
Author: Studer; Quint
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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
Author: Kristin Baird
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Manager's Desktop Consultant: Just-in-Time Solutions to the Top People Problems That Keep You Up at Night
Author: Louellen N. Essex
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Reinventing the Patient Experience: Strategies for Hospital Leaders
Author: Jon B. Christianson
Manufacturer: Health Administration Press
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